Privacy Policy

At VoiceOps, we collect information to provide better AI receptionist services to our users. The types of information we collect include:

• Account Data: Name, email address, phone number, and billing information when you register for an account.
• Business Data: Service areas, pricing, business hours, and custom AI greetings configured in our dashboard.
• Call Data: Audio recordings, transcripts, and metadata of phone calls handled by your AI agent, which is necessary to provide the core service.
• Usage Data: Information about how you interact with our website and dashboard, including IP addresses, browser types, and device identifiers.

We use the information we collect for the following purposes:

• To provide, maintain, and improve our AI receptionist services.
• To process transactions and send related billing information.
• To generate call summaries, text notifications, and calendar bookings on your behalf.
• To analyze usage patterns to enhance user experience and system performance.
• To communicate with you regarding updates, security alerts, and support messages.

We do not sell your personal data. We only share information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors (like Vapi, Twilio, OpenAI, and Stripe) strictly for operating our services.
• Integrations: When you connect third-party apps (e.g., Google Calendar, Jobber), data is shared per your configuration to facilitate those requested integrations.
• Legal Compliance: If required by law, subpoena, or to protect the rights, property, or safety of VoiceOps, our users, or others.

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. All data is encrypted at rest and in transit.

We retain call recordings and transcripts for as long as your account is active, or per your specific data retention settings within the dashboard. If you close your account, we will delete or anonymize your data within 30 days, barring any legal obligations retaining it.

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. You can manage much of this directly in your VoiceOps dashboard. For complete data deletion requests, please contact our support team.